EL Candle Privacy Policy
Last updated 20 December 2024.
This Privacy Policy describes how and when EL Candle (“we”, “us”, “our”) collects, uses, and shares information when you purchase an item from EL Candle (www.elcandle.com) or contact us. By purchasing an item from EL Candle or otherwise interacting with EL Candle, you agree that you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave EL Candle immediately.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Printify or any third-party services you access through EL Candle. Additionally, we will make every reasonable effort to inform you when we interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
This Privacy Policy describes how and when EL Candle (“we”, “us”, “our”) collects, uses, and shares information when you purchase an item from EL Candle (www.elcandle.com) or contact us. By purchasing an item from EL Candle or otherwise interacting with EL Candle, you agree that you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave EL Candle immediately.
We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the page.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Printify or any third-party services you access through EL Candle. Additionally, we will make every reasonable effort to inform you when we interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Who We Are
Our website address is: https://elcandle.com. You can contact us at contact@elcandle.com.
What Personal Data We Collect and Why We Collect It
We collect information about you during the checkout process on our store. This includes:
– Products you’ve viewed: We’ll use this to show you products you’ve recently viewed.
– Location, IP address, and browser type: We’ll use this for purposes like estimating taxes and shipping.
– Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order.
We also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:
– Sending you information about your account and order
– Responding to your requests, including refunds and complaints
– Processing payments and preventing fraud
– Setting up your account for our store
– Complying with any legal obligations we have, such as calculating taxes
– Improving our store offerings
– Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
– Products you’ve viewed: We’ll use this to show you products you’ve recently viewed.
– Location, IP address, and browser type: We’ll use this for purposes like estimating taxes and shipping.
– Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order and send you the order.
We also use cookies to keep track of cart contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:
– Sending you information about your account and order
– Responding to your requests, including refunds and complaints
– Processing payments and preventing fraud
– Setting up your account for our store
– Complying with any legal obligations we have, such as calculating taxes
– Improving our store offerings
– Sending you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.
Reviews
When customers leave reviews on the site, we collect the data shown in the review form, and also the customers’ IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your review, your profile picture is visible to the public in the context of your review.
Media
If you upload images to the website as part of your review, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Our website uses cookies to enhance your experience. If you leave a review or comment, you can opt to save your details in cookies for one year. Temporary cookies are set for login and account functions, with login cookies lasting two days and screen preferences lasting one year. Shopping cart and order-related cookies are essential for site functionality, while analytics and third-party tools like Google Analytics and Stripe use cookies to improve performance and services. You can manage cookies through your browser settings, but disabling them may limit site functionality. Personal data is retained as required by law or until no longer needed.
Analytics
We use Google Analytics to help us understand how visitors browse EL Candle. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Who We Share Your Data With
We share your personal information with third parties to help us provide our services to you, including:
– Printify: Candle production and fulfillment services.
– WooCommerce: Payment processing and order management.
– Google Analytics: Analytics services.
If you request a password reset, your IP address will be included in the reset email.
– Printify: Candle production and fulfillment services.
– WooCommerce: Payment processing and order management.
– Google Analytics: Analytics services.
If you request a password reset, your IP address will be included in the reset email.
How Long We Retain Your Data
We retain your personal information only for as long as necessary to provide you with our services and as otherwise described in this Privacy Policy. For example, we will store order information for five years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses. We will also store comments or reviews, if you choose to leave them.
What Rights You Have Over Your Data
If you have an account on this site or have left reviews, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
What Third Parties We Receive Data From
If we receive data about users from third parties, including advertisers, this information will be included within the section of our privacy policy dealing with third-party data.
How to Contact Us
You may reach us with any concerns relating to privacy at privacy@elcandle.com.