EL Candle Privacy Policy
Last updated 16 June 2025.
At EL Candle, your privacy is a top priority. This policy explains what information we collect, how we use it, and how we keep it safe when you visit or make a purchase from elcandle.com (“the Site”). By using our Site, you agree to the collection and use of information in accordance with this policy.
This policy does not cover the practices of third parties we don’t own or control, or any other third-party services. We encourage you to review their privacy policies as well.
1. Information We Collect
To provide you with our services, we collect information in two ways:
A. Information You Provide Directly to Us:
When you place an order, create an account, or contact us, you actively provide us with information, which may include your:
- Name
- address
- Shipping and billing address
- Payment information (processed securely by our payment partners)
- Phone number (optional)
B. Information We Collect Automatically:
As you browse the Site, we automatically collect certain information about your device and how you interact with our pages. This includes:
- Your IP address and browser type
- Information about which pages you visit and which products you view
- Data collected via cookies (see the “Cookies” section below)
2. How We Use Your Information
We use the information we collect for several important reasons:
- To Fulfill Your Order: This is our primary use. We use your information to process your payment, prepare your candle, and ship it to the correct address.
- To Communicate With You: We send you updates about your order, respond to your inquiries, and, if you opt-in, send you marketing emails about new products or promotions.
- To Improve Our Store: Analyzing how visitors use our site helps us improve our offerings and make your shopping experience better.
- For Legal and Security Reasons: This includes preventing fraud, calculating taxes, and complying with any legal obligations we may have.
3. Sharing Your Information
We do not sell your personal information. We only share it with trusted third-party partners who help us run our business and fulfill your order:
- Printify: We provide your order details (including your shipping address) to our production partner, Printify. They handle the creation and fulfillment of your candle and require this information to ship your order to you.
- WooCommerce: Our store is powered by WooCommerce, which helps us manage orders and site functionality.
- Payment Processors (e.g., Stripe, PayPal): Your payment information is sent directly to our secure payment partners to process your transaction. We do not store your full credit card details on our servers.
- Google Analytics: We use this service to analyze website traffic and better understand our customers’ needs.
4. Data Retention & Your Rights
We retain your personal information only for as long as necessary to provide our services and for legal and accounting purposes (for example, we are required to keep order records for tax purposes).
You have the right to access the personal data we hold about you and to ask that it be corrected, updated, or deleted. Please note that we may need to retain certain information for legal or administrative reasons. To make a request, please contact us at the email below.
5. Cookies
Like most websites, we use cookies. These are small data files stored on your device that help our site function properly. For example, they keep items in your shopping cart, remember that you’re logged in, and help us analyze site traffic. You can control or delete cookies through your browser settings, but please be aware that disabling them may affect your ability to use our site.
Contact Us
If you have any questions or concerns about your privacy, please don’t hesitate to contact us at contact@elcandle.com.